Shipping policy

Ruslanova Fashion House currently ships within the United States from Woodridge, Illinois.

Processing time

Orders are normally prepared and shipped within 1–2 business days. Orders placed on weekends or holidays begin processing on the next business day.

Shipping rates and delivery

Available shipping methods, charges, and estimated delivery times are shown at checkout. Orders may be shipped by USPS or UPS. Delivery estimates begin after the carrier receives the package and are not guaranteed.

Tracking

When tracking is available, a shipping confirmation with tracking information will be sent to the email address provided at checkout.

Addresses and carrier delays

Please review your shipping address carefully before placing your order. Contact us as soon as possible if an address correction is needed; we cannot guarantee changes after an order has been processed. Ruslanova Fashion House is not responsible for carrier delays or delivery disruptions outside our control.

Damaged, defective, or incorrect orders

If an order arrives damaged, defective, or incorrect, contact us within 3 calendar days of delivery with your order number and clear photographs of the item and packaging. Please see our Return and Refund Policy for full details.